MANAGER (SERVICE QUALITY) "Singapore"
Singex Venues Pte Ltd – with a successful track record of more than 30 years in the management and international marketing of exhibition & convention centre – is looking for dynamic, committed and results-driven individuals to join our team in our next phase of growth.
Responsibilities:
Your main responsibilities are to develop and implement strategic service quality standards aligning with business strategy and business goals to improve and exceed current service levels in the Singapore Expo. You will oversee the day-to-day operation of the team, monitor work load and service standards. You will also be tasked to manage the concierge team and future part timers. You must be able to streamline processes and recommend service improvements and efficiencies. You will be responsible for all feedback, service recovery and service polices. You should be able to resolve complaints using multiple communication channels and making the appropriate contacts to ensure that the expected and exceptional level of service quality is maintained. You must solidify our company service practices, ensuring that service representatives act in accordance with the company's service framework.
Requirements:
* Degree from a recognized universityMinimum 5 years of service quality experience preferably in the hospitality and / or tourism industry
* Knowledge of customer requirements – service level, abandonment rate etc will be added advantage
* Solid relationship building and people management skills with strong customer service focus
* Ability to champion change with innovation orientation * High level of integrity and professionalism
* Degree in Service Quality, Business and / or Hospitality and Tourism preferred
* Excellent written and spoken communication skills
* Excellent interpersonal skills
* Meticulous, detailed, resourceful, independent and a good team player
* Prepared to work on weekends
* For those who are interested, please email your detailed resume, indicating your last drawn and expected salaries.